Quality Approach of the Peisey-Vallandry Tourist Office

A Commitment to Quality Service

Located in the heart of the Paradiski ski area and at the gateway to the Vanoise National Park, we welcome an international clientele with diverse needs. We strive to meet our guests’ high standards of excellence and therefore engage in a continuous improvement process, whether in our communication services, customer reception, or the delivery of tourist information.
As a result, we have committed to two initiatives that will support us in structuring our commitments, namely:
 
  • The transition to the new national label “Destination d'Excellence” (which will replace the “Qualité Tourisme” quality mark) during 2026.
  • Subsequently, the renewal of our Category I Tourist Office status, the highest classification level for Tourist Offices in France.
  • Démarche Qualité - © Célia Lécuru

What are the key requirements in the transition to “Destination d'Excellence”?

This label will replace the Qualité Tourisme brand in 2027, and Destination d'Excellence will ensure continuity in the quality of customer service and in the performance of the destination’s communication services. In addition, the concept of Sustainable Development is more clearly structured, integrating environmental, social and societal aspects.

The Peisey-Vallandry Tourist Office is actively committed to this transition process, in line with the new Destination d'Excellence framework.

 
  • Destination d'Excellence - © OT Peisey-Vallandry

Maintaining Category I classification

The Peisey-Vallandry Tourist Office first obtained its Category I classification in 2016, followed by a renewal in 2022. Through the “Destination d'Excellence” certification, we aim to renew the Tourist Office’s Category I status in 2026.

This classification also grants us national recognition and reflects the highest standard of public service.
  • Office de Tourisme Classé - © OT Peisey-Vallandry

Our daily commitments

In order to maintain our quality standards, the Tourist Office is committed to: 
  • Welcoming everyone equally.
  • Making all our resources available to everyone.
  • Providing high-quality, up-to-date information through various channels.
  • Calling back customers when calls have not been answered.
  • Keeping our offices open at least 305 days a year, including weekends and public holidays during peak periods.
  • Responding to enquiries and requests throughout the year via our communication channels.
  • Offering services in French and at least two foreign languages.
  • Providing a website translated into three languages.
  • Displaying as much information as possible outside our offices to ensure continuous access to information for the public.
  • Coordinating the booking centre platform between guests and property owners.
  • Handling and acknowledging complaints in order to improve customer satisfaction.
  • Employing trained staff to best guide visitors throughout our destination.

Our goal is to enhance the attractiveness of Peisey-Vallandry as an outstanding destination and to provide greater visibility for our partners among all visitors to the area, whether they are tourists, residents or workers.